1. Purpose of this Policy
In particular, this Policy explains:
· the kinds of personal information we collect about you;
· the means by which we obtain your personal information;
· the ways in which we use your personal information;
· the basis on which we use your personal information;
· the length of time that we keep your personal information;
· who we share your personal information with;
· how we protect your personal information; and
· where and why we transfer your personal information outside of the EU.
We may collect your personal data in your capacity as a volunteer, donor, participant in our events or online sessions, subscriber to our email lists, or because you are a visitor to our website (wecarecampaign.tilda.ws
) (the "Site").
We Care Campaign is a community organisation. Our address is 4 Riverside Cottages, Chartham, Canterbury, Kent, CT4 7JR
We Care Campaign is a grassroots led, volunteer organisation whose main purpose is to raise awareness and recognition of unpaid carers and amplify their voices to political decision makers. 3. How to Contact Us
If you have any questions about this Policy or want to exercise your privacy rights, please contact us by:
· sending an e-mail to email@example.com or
· writing to us at Privacy Enquiries, We Care Campaign, 4 Riverside Cottages, Chartham, Canterbury, Kent CT4 7JR. 4. How We Collect Your Personal Information
We may collect your personal information in the following ways:
(1) When you give it to us DIRECTLY
You may give us your personal data directly in various ways, for example when you apply to attend one of our events, when you interact with us on social media, when you apply for employment with us, when you apply to volunteer with us, when you contact us by phone, email or post or when you donate money to us.
(2) When we receive your information INDIRECTLY
Your information may be shared with us by third parties, for example independent event organisers, other fundraising entities, sponsors and supporters of our organisation and services. Your information may also be provided to us when you follow us or otherwise interact with us on or via Twitter, Instagram, when you like and/or join our group page on Facebook or interact with us in other ways on or via Facebook or Instagram.
(3) When you give permission to OTHER ORGANISATIONS to share it with us or it is AVAILABLE PUBLICLY
We may combine information you provide to us with information available from external publicly available sources. We use this information to gain a better understanding of you and to improve our communications.
(4) When you visit our WEBSITE
5. The Information We Process
We may process the following kinds of personal data:
· your name and contact details, including physical address, telephone number and e-mail address, and social media identity;
· financial information, such as payment-related information, including bank details or debit/credit card details;
· personal information we receive in the course of providing services to you, including details of why you have decided to contact us/take part in one of our events, details of topics/areas of interest to you, responses to surveys you have completed;
· technical information, including information about your visits to and use of our Site and the device you used to access the Site, your IP address, geographical location, browser type, referral source, length of visit and number of page views; 6. How and Why We Use Your Personal Data
We may use your personal information to:
(1) Advance our charitable objects of providing (a) education; and (b) citizenship, in particular (but without limitation) by providing training designed to improve individuals' knowledge of and capacity to participate in and engage with public affairs and political processes in democratic societies; and to undertake such other purposes as are exclusively charitable in English law.
(2) Manage and administer our relationship with you, including providing you with services and information you have requested;
(3) Market our services, including sending you information about our work, organisation and any other information, products services that we provide;
(4) Administer our Site, including monitoring its use;
(5) Conduct surveys on unpaid caring and carers.
(6) Deal with enquiries and complaints made by or about you relating to the Site or us in general;
(7) Audit and/or administer our accounts;
(8) Manage individuals' preferences, including administering suppression files;
(9) Administer security requirements, including data and systems security;
(10) Conduct financial management and control;
(11) Meet any of our legal, regulatory and risk management obligations. Using our Site
When you use our Site, you may be asked to provide us with personal information. When you provide us with personal information in this way, we only use it for the purposes stated to you at the time we collect the information.
We are required to have one or more lawful grounds to process your personal information. We use your personal information on the following bases:
1. Personal information is processed on the basis of a data subject's consent
2. Personal information is processed on the basis of a contractual relationship
3. Personal information is processed on the basis of legal obligations
4. Personal information is processed on the basis of legitimate interests
We will ask for your consent to use your information to send you electronic communications via our Action Network such as newsletters and fundraising emails, and if you share data with us.
(2) Contractual relationships
Our interactions with subscribers and website users are voluntary and not contractual. However, sometimes it will be necessary to process personal information so that we can enter contractual relationships with people. For example, if you volunteer with us.
(3) Legal obligations
Sometimes we will be obliged to process your personal information due to legal obligations which are binding on us. We will only ever do so when strictly necessary.
(4) Legitimate interests
Applicable law allows personal information to be collected and used if it is reasonably necessary for our legitimate activities (as long as its use is fair, balanced and does not unduly impact individuals' rights).
Where we have relied upon your consent as the ground for lawful processing, you are entitled to withdraw your consent at any time, and such withdrawal of consent will not undermine the lawfulness of processing based upon consent prior to the withdrawal.
Where we have relied upon legitimate interests as the ground for lawful processing, you are entitled to object to our processing on this ground.
In you wish to exercise either of these rights, then please contact us as directed in Section 15 of this Policy. 8. Children's Data
Our services are not aimed at children and we do not knowingly process data of any person under the age of 16. If we come to discover, or have reason to believe, that you are 15 and under and we are holding your personal information, we will delete that information within a reasonable period and withhold our services accordingly. 9. Security of and Access to Your Personal Data
We have in place appropriate and proportionate technical and organisational measures to prevent the loss, destruction, misuse, alteration, unauthorised disclosure of or access to your personal information.
Your information is only accessible by appropriately trained volunteers and we have training on the protection of personal data.
10. Your Rights
Where we rely on your consent to use your personal information, you have the right to withdraw that consent at any time. This includes the right to ask us to stop using your personal information for direct marketing purposes or to be unsubscribed from our email list at any time. You also have the following broad rights but please note that they only apply in certain circumstances:
(1) Right to be informed – you have the right to be told how your personal information will be used. This Policy and other policies and statements used on our website and in our communications are intended to provide you with a clear and transparent description of how your personal information may be used.
(2) Right of access – you can write to us to ask for confirmation of what information we hold on you and to request a copy of that information. Provided we are satisfied that you are entitled to see the information requested and we have successfully confirmed your identity, we have 30 days to comply.
(3) Right of erasure – you may ask us for your personal information to be deleted from our records in certain circumstances.
(4) Right of rectification – if you believe our records of your personal information are inaccurate, you have the right to ask for those records to be updated.
(5) Right to restrict processing – you have the right to ask for processing of your personal data to be restricted in limited circumstances, including if you dispute its accuracy or while an objection to processing on the ground of legitimate interests is under investigation.
(6) Right to data portability – in certain circumstances, you have the right to ask us to provide data you have sent to us to another service provider in a machine-readable format.
(7) Right to object to processing – you have an absolute right to object to processing for direct marketing purposes and a qualified right to object to processing in certain other circumstances, for example on the ground of legitimate interests. In order to unsubscribe from action network emails please use the unsubscribe link at the bottom of the email.
To exercise any of the above rights, please contact us using the details in section 15 below. For further information on your rights as a data subject, we suggest that you consult the guidance of the Commissioner's Office (ICO) – https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
Finally, you are further entitled to make a complaint to the ICO about us or the way we have processed your personal data. For further information on how to exercise this right, please see the guidance at https://ico.org.uk/for-the-public/personal-information
. The contact details of the ICO can be found here: https://ico.org.uk/global/contact-us/. 12. Data Retention
We keep your personal information only for as long as is necessary for our purposes. In considering how long to keep it, we will take into account of its relevance to our business and our legal and regulatory obligations. 13. Policy Amendments
You may contact us with any privacy concerns – including to update your information or exercise your rights as a data subject – by emailing us at firstname.lastname@example.org